What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. Cookies contain information that is transferred to your computer’s hard drive.
Cookies help to improve your browsing experience as they remember your preferences so you do not have to insert or fill in your details each time you use our Website.
What type of cookies?
There are different types of cookies.
We may use the following cookies for our Website:
The essential cookies. These are cookies that are required for the full functionality and operation of our Website. They include, for example, cookies that enable you to log into your personal account from our Website, use our online shopping cart or make use of our electronic billing services. Without these cookies, some parts of our Website may not work as they should.
The analytical or performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for in a more effective way.
The functional cookies. These cookies are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name, remember your preferences (for example, your choice of language or region) and provide you with live chat support (if applicable).
The targeting or advertising cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
By using our Website, you understand and agree to us placing these sorts of cookies on your device and accessing them when you visit our Website in the future.
Third party cookies
These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies.
How to opt out?
You can at any time opt out of the cookies we used for our Website.
To opt out of the cookies, you will need to change the setting on your browser that allows you to refuse the setting of all or some cookies.
Note that if you choose to block these cookies, all or parts of our Website may not work as it should and any preferences you have may be lost.
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.
Note that, except for essential cookies, all cookies will expire after 36 months.
P. Box 264 GPO HDQT
General Terms and Conditions of Website Use
TUITIONLINE LTD (hereinafter referred to as “tuitionline.mu”, “we”, “us” or “our”) has adopted this present acceptable use policy (hereinafter the “Use Policy”) which sets out the terms and conditions on which you, as a user, are permitted to use the features, functionalities and services provided on our following website:www.tuitionline.mu(hereinafter the “Website”).
This Use Policy sets out the rules to be followed and complied with when you browse the Website, download or upload content from or to the Website, make contact through the Website, link to the Website or interact in any other way through the Website.
If you purchase goods or services from our Website, our terms and conditions of online sale shall also apply.
the Website is used by a minor, the parents or legal guardians of that minor shall be solely and exclusively responsible for any act that is in contravention of this Use Policy.
By using our Website, you confirm that you understand and accept unconditionally and without restriction all the terms and conditions of this Use Policy.
If you are not agreeable with any of the terms or conditions of this Use Policy, you are requested to leave and not to use our Website.
When the Website is used by a minor, parental consent is deemed to have been given by the parents or legal guardians for the unrestricted use of the Website and tuitionline.mu shall not in any way whatsoever be held liable for the use of the Website by that minor.
AMENDMENTS TO THE USE POLICY
This Use Policy may be amended by tuitionline.mu from time to time and without notification.
You are therefore requested to regularly check for any update of this Use Policy to ensure that you understand, agree and comply with the terms and restrictions that apply every time you use our Website.
The applicable version of the Use Policy is the one currently published on the Website at the time of your visit.
SUBSCRIPTION AND PERSONAL ACCOUNT
Our Website is freely accessible and the subscription to our Website is purely optional.
However, in order to enjoy the full experience and functionality of our Website, a subscription to the Website is required if you wish to, inter-alia, have privileged access to our online videos, download handouts and other documents, use our online discussion platform and online ordering and sale services.
If you choose to subscribe to our Website, you will need to create your personal account on the Website and go through the “sign-up” process by filing out an application form requesting information such as your name, surname, email address, delivery address, telephone number, grade and billing information.
Upon subscription you will be required to create your own username and password which must be treated as confidential and which will be required when accessing your personal account on the Website. For security reasons, you are requested not to disclose your credentials to any third party.
You undertake to provide accurate information upon the subscription on our Website and to update the information in the event of any change.
Any access or use of the Website from your personal account and any transmission or exchange of data from your personal account shall be irrevocably deemed to have been made by you.
You are the only one responsible for the safeguard of your personal credentials and we shall not be liable for any damages or loss arising out or in connection with the misappropriation or unauthorised use of your credentials or personal account on the Website.
We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of this Use Policy.
We may provide on our Website interactive services such as online discussion boards, messaging, forum and chat rooms, chat bot.
We will use our best endeavours to assess any possible risks for users (and in particular, for children and minors) from third parties when they use any interactive service provided on our Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.
However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our Use Policy, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. Where an interactive service is used by a minor, parental consent is deemed to have been given by the parents or legal guardians for the unrestricted use of that interactive service and tuitionline.mu shall not in any way whatsoever be held liable for the use of any interactive services by that minor.
We advise parents and legal guardians who permit children or minors to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
You shall not:
Use the Website in a way that breaches any applicable laws or regulations;
Use the Website in a way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
Use the Website for the purpose of harming or attempting to harm minors in any way;
Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) on or through our Website;
Use any software or devices which may hack or disturb the proper running of the Website;
Reproduce, duplicate or copy, all or any part of, the Website by any means and in any form without our prior written consent;
Transmit any data, send or upload any files, documents or other material that contain viruses, Trojan horses, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
Whenever you make use of a feature that allows you to interact on or upload content to our Website, or to make contact and exchange with other users of the Website, you shall refrain from any action or behaviour which might cause prejudice or damage to the other users of the Website or constitute a violation of any applicable laws or regulations.
For example, any upload, interaction, contact or exchange made by you on our Website shall not:
Be defamatory of any person;
Be obscene, offensive, hateful or inflammatory;
Promote violence or sexually explicit material;
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
Infringe any copyright, database right or trademark of any other person;
Be likely to deceive any person;
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
Promote any illegal activity.
Be in contempt of court;
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
Be likely to harass, upset, embarrass, alarm or annoy any other person;
Impersonate any person, or misrepresent your identity or affiliation with any person;
Advocate, promote, incite any person to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
Contain any advertising or promote any services or web links to other third-party sites.
You may provide a link to our Website’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You shall not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to remove any posting you make on our Website if, in our opinion and at our absolute discretion, your post does not comply with this Use Policy or tuitionline.mu’ s standards of use.
Any failure to comply with any of the provisions of this Use Policy may result in the immediate, temporary or permanent withdrawal of your right to use our Website and/or taking legal actions against you.
WEBSITE’S INTELLECTUAL PROPERTY
tuitionline.mu is the owner or licensee of all intellectual property rights in the Website, including but not limited to any pictures, photos, logos, videos, audio recordings, texts, documents, slogans and any other content published on the Website (hereinafter the “Content”). Those Content are protected by the applicable intellectual property laws and copyright laws.
Save and except with the prior written consent of tuitionline.mu, any reproduction, representation, use, modification or adaptation in any form whatsoever of all or any part of the Website’ s Content, including the software applications, are strictly prohibited.
You shall not modify and distribute the paper or digital copies of any materials you have printed off or downloaded in any way, and you shall not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the Content on our Website for commercial purposes without obtaining our prior written consent or a licence from us.
Our status (and that of any identified contributors) as the authors of the Content on our Website shall always be acknowledged.
Any content you upload to our Website shall be considered non-confidential and non-proprietary. Save and except where the applicable data protection laws provide otherwise, any upload made by you to our Website shall amount to a licence to use, store, copy and distribute that content and make it available to other users of our Website.
We reserve the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.
RELIABILITY OF THE WEBSITE’S CONTENT
The Content on our Website is provided for general information and/or illustrative purposes only. The Content on our Website is not intended to amount to an official information or professional advice on which you should rely. The Content on our Website is non-binding and shall not in any way whatsoever engage the responsibility of tuitionline.mu.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the Content on our Website is accurate, complete or up to date as at the date of your visit.
Our Website may include information and materials uploaded by other users of the Website, including but not limited to the online discussion platform and chat rooms. You understand and agree that these information and materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values. If you wish to complain about information and materials uploaded by other users of our Website, please contact us directly.
Our Website is directed to people and users residing in Mauritius. We do not represent that the Content available on or through our Website is appropriate for use in other locations.
Our Website may contain links to other websites and resources provided by third parties (hereinafter the “Hyperlinks”).
The Hyperlinks are strictly provided for your information only and shall not be considered or interpreted as our approval or our endorsement of any third-party website.
We have no control over the contents of those third-party websites or resources and tuitionline.mu shall not be liable in any way whatsoever for any damages or loss suffered by you and arising out or in connection with a third-party website to which you may have had access via the Hyperlinks.
INTERRUPTION AND SUSPENSION OF OUR WEBSITE
We do not guarantee that our Website, or any features or Content on it, will always be available or be uninterrupted.
We may, at any time and without notification or justification, suspend, restrict or withdraw the availability of all or any part of our Website for business or operational reasons.
You agree that tuitionline.mu shall not be liable for any damages or loss suffered by you due to any suspension or interruption of the Website.
LIMITATION OF LIABILITY
Save tuitionline.mu shall not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
the use of, or inability to use, our Website; or
the use of or reliance on any Content displayed on our Website.
tuitionline.mu only provides the Website for domestic and private use only. You agree not to use our Website for any commercial or business purposes, and tuitionline.mu shall have no liability whatsoever to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss or damage.
You understand and accept that tuitionline.mu shall not be held liable for any loss or damage of any nature, suffered by you, to your devices, computer equipment and smartphones in which data are saved, nor the consequences which can affect your personal, professional or commercial activity.
We do not guarantee that our Website will always be secure or free from malware or viruses. You are responsible for configuring your computer programmes and platform to access our Website and you are requested to use your own virus protection software.
GOVERNING LAW AND JURISDICTION
This Use Policy and any dispute or claim arising out of or in connection with its subject matter or formation shall be governed by and construed under the law of Mauritius.
Any dispute, controversy or claim arising out of or in relation to this Use Policy, including any question regarding its existence or validity, shall be referred to the Courts of Mauritius which shall have exclusive jurisdiction.
If you have any questions about this Use Policy, please feel free to contact us as follows:
P. Box 264 GPO HDQT
The Website is designed in such a way that none of your payment information is stored. When you make online purchases through the Website, all your credit card payments are processed by a highly secure online payment gateway brought to you by the Mauritius Commercial Bank.
We do not process the personal data of a child below the age of 16 years unless the express consent is given by the child’s parent or guardian. Where the personal data of a minor is involved, we undertake to make every reasonable effort to verify that such consent has been given or authorised, taking into account the technology available to us.
In acting as controller, tuitionline.mu determines the purposes and means of the processing of personal data and has decision making power with respect to the processing.
Our Website may include links to third-party websites, plug-ins and applications (hereinafter the “Hyperlinks”).
Clicking on those Hyperlinks or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and cannot be held liable for their privacy statements or practices.
DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about you from which you can be identified. It does not include data where the identity has been removed or anonymised so that you are not identifiable.
We may collect, use, store and transfer different kind of personal data about you, including but not limited to:
Identity data, which includes your first name, last name, username or similar identifier, date of birth and gender;
Contact data, which includes billing address, delivery address, email address and telephone number;
Profile data, which includes your username and password, history of your purchases or orders, interests, preferences and feedbacks;
Financial Data, which includes bank account and payment card details;
Technical data, which includes internet protocol (IP) address, your login data, browser type, location, operating system and platform;
Usage data, which includes information about how you use our Website and services;
Marketing and communications data, which includes your preferences in receiving marketing or notifications from us.
We do not collect special category of personal data about you such as details about your race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions and information about your health.
It is important that the personal data we hold about you is accurate and current. You have the duty to inform us as soon as possible if your personal data changes during your relationship with us.
Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform our obligations or duties. In this case, we may terminate our relationship with you and cancel the delivery or provision of any product or service you have ordered from us.
COLLECTION OF YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Direct interactions where you may provide us with your personal data by filing in forms, by writing to us by post or email, by phone conversation or otherwise.
USE OF YOUR PERSONAL DATA
We will only use your personal data in accordance with the applicable data protection laws in Mauritius.
We undertake that your personal data are:
processed lawfully, fairly and in a transparent manner;
collected for explicit, specified and legitimate purposes and not further processed in a manner incompatible with those purposes;
adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
accurate and, where necessary, kept up to date, with every reasonable step being taken to ensure that any inaccurate personal data are erased or rectified without delay;
kept in a form which permits your identification for no longer than is necessary for the purposes for which your personal data are processed.
Most commonly, we will use and rely on your personal data in the following lawful circumstances:
to perform a contract we are about to enter into or have entered with you, such as a contract for the supply of goods or services;
where it is necessary for our legitimate interests (e.g. to keep our records and KYC up-to-date, develop our business and marketing strategy);
where we need to comply with a legal obligation.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
The purposes for which we will use your personal data include but is not limited to:
Registering you as a new user and creating your personal user account, including username and password;
Enabling you to take part in prize draw or competition;
Internal record keeping;
Improvement of our products and services;
Informing you periodically via emails about new products, services, special offers or other information which we think might be interesting for you;
Contacting you, from time to time, for market research or customer surveys;
Customising the Website according to your interests.
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how tuitionline.mu will decide which products, services and offers may be relevant for you.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
You can ask tuitionline.mu to stop sending you marketing messages at any time by:
By logging into the Website and checking or unchecking relevant boxes to adjust your marketing preferences; or
By following the opt-out links or unsubscribe links on any marketing message sent to you; or
By contacting us at any time.
Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, warranty, registration, product or service experience or other transactions.
DISCLOSURES OF YOUR PERSONAL DATA
We will not sell, distribute, lease or transfer your personal data to third parties unless we have your consent or are required by law to do so.
However, we may, in accordance with the purposes for which we use your personal data, share your personal data with:
other companies in tuitionline.mu’ s group of companies (as defined under the Companies Act 2001);
service providers who provide IT and system administration services;
professional advisers including lawyers, auditors, insurers and teachers appointed from time to time by tuitionline.mu.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers or advisers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect about you.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
YOUR LEGAL RIGHTS
You have the right to request correction of the personal data that we hold about you so that we can correct any incomplete or inaccurate data we hold about you.
You have the right to request erasure of your personal data. This enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it.
You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights.
You have the right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
You have the right to withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your legal rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
ONLINE TERMS AND CONDITIONS OF SALE
These online terms and conditions of sale (hereinafter the “Online Terms”) set out the terms and conditions on which TUITIONLINE LTD (hereinafter referred to as “tuitionline.mu”, “we”, “us” or “our”) supplies digital contents, goods and services to you through www.tuitionline.mu (hereinafter the “Website”).
Note that you will need to register an account and login to your personal account on the Website if you wish to purchase any digital contents, goods and/or services.
Please read these Online Terms carefully and each time before you submit any order to us as we may change our terms and conditions of sale from time to time.
We are a private company incorporated in Mauritius with company number C161382 and have our registered office address at 1 Allee de la Mapou Perlee, Domaine de Belle Vue, Mapou, Mauritius.
Feel free to contact us if you have any questions, complaints or requests:
Address: P. Box 264 GPO HDQT
These Online Terms apply to any order submitted by you for any digital contents, goods or services and to any supply of digital contents, goods or services made by us though the Website. No other terms or conditions are implied by trade, custom, practice or course of dealing.
We may amend these Online Terms from time to time without any justification or prior notification. The applicable version of the Online Terms is the one published on the Website at the time of your visit and accepted by you upon the submission of an order.
DIGITAL CONTENTS, GOODS AND SERVICES
The descriptions, reviews, images, pictures, drawings or video previews of any digital contents, goods and services are for illustrative and informative purposes only.
Although we have used our best endeavours to reflect and present our digital contents, goods and services as accurately as possible, you understand and agree that the accuracy and reliability of such digital contents, goods and services are not guaranteed and do not contain any warranty of any kind whatsoever.
We reserve the right to modify or update our digital contents, goods or services from time to time in order to always be up-to-date or to comply with any applicable laws, regulations or regulatory requirements.
After you have successfully log into your personal account, the digital contents, goods and/or services on the Websites may be placed in your virtual basket by a simple left click. Your virtual basket will indicate your selected digital contents, goods and/or services and the desired duration or quantities as and when applicable.
Our order process allows you to check your virtual basket and modify your order before it is submitted to us. You are therefore required to carefully verify your order (including but not limited to the type of digital contents, goods and/or services, the duration, quantities and prices) placed in the virtual basket before confirming it.
mu has set the following package in respect of the digital contents, goods and/or services:
Specific terms and conditions
Pay for the year in one go and save Rs 1000
The user must pay all the months before the end of February.
Month to Month
The user pays every month. Renewal is automatic.
Pay on check out
With the buyback option, the user can buy previous month that he doesn’t own already
Each order submitted and confirmed by you constitutes a firm, unconditional and irrevocable offer to purchase, whether in the form of a package or as a one-off purchase, the digital contents, goods and/or services selected by you.
Our acceptance of your order will take place when you receive a confirmation of your order by email together with an order number allocated by us.
If we are unable to accept your order for any reason whatsoever, we will inform by email and will not charge you for the relevant digital content, good and/or service.
PRICE AND PAYMENT
The prices of the digital contents, goods and services (whether in the form of a package or as a one-off purchase) will be as indicated on our Website at the time you submit your order.
Prices for digital contents, goods and services (whether in the form of a package or as a one-off purchase) may change from time to time, but any change in prices will not affect an order you have already placed prior to such change.
Our prices are in Mauritian rupees and includes VAT at the applicable current rate chargeable in Mauritius for the time being.
Our prices do not include any other charges, costs or taxes such as delivery charges or new taxes as may be imposed from time to time.
All payments on the Website can only be valid if effected by credit or debit card (i.e. Visa card or Master Card). The payment of the digital contents, goods and/or services shall be made by entering your credit card details (name of the holder of the credit card, credit card number, expiration date, CVV code).
Your credit card will be automatically debited with the full amount due as per the order you submitted. We shall in no circumstances be responsible or liable to pay, reimburse or bear any kind of commission that your bank might charge you for any kind of transaction payment made through our Website.
Once the full payment for digital contents, goods and/or services has been received by us, you will receive a receipt of payment together with a copy of your order by email.
Any use of your credit card details on the Website shall be deemed to have been used by you. You are the only one responsible for the safeguard of your credit card details. We shall in no circumstances be liable or responsible for any loss, misappropriation or unauthorised use of your credit card details.
All payments are processed directly by the online payment gateway of The Mauritius Commercial Bank. Please note that tuitionline.mu will never take any credit card details or information over the phone.
Delivery of digital contents
If you have ordered a one-off purchase of a specific digital content, we will make the digital content available to you for download or streaming as soon as we receive the full payment of your order.
If you have ordered a package to have access to a specific category of digital contents, we will make available and provide you with such digital contents for download or streaming until your package expires and as soon as we receive the full payment of your order.
Delivery of goods
In the event that we propose a delivery service in respect of goods on our Website, the delivery charges will be as advised on our Website and will have to be paid by you in addition to the price of such goods or products.
All deliveries are:
a) subject to the stock availability;
b) subject to the efficiency, availability and performance of the carriers or post office over which we have no control;
c) limited to the territory of Mauritius only.
Deliveries of goods will be processed once we receive payment in full, including of all applicable delivery charges.
Delivery of services
If you have ordered a service from us, we will carry out or provide you with the service as soon as we receive the full payment of your order.
You understand and agree that tuitionline.mu shall not be responsible or liable for any delay in the delivery (including the non-availability or malfunction) of any digital contents, goods and/or services. In any event, our liability is strictly limited to the cost of the digital contents, goods and/or services ordered by you and paid for in full.
RETURN AND REFUND
We do not refund nor accept any return once a digital content, good and/or service has been made available (for download, streaming or otherwise), sold, delivered or provided to you, whether partially or wholly.
Notwithstanding clause 1 above, we may, at our sole and absolute discretion, accept a return and/or refund you:
For a digital content: if the digital content is faulty and cannot be fixed within a reasonable period of time;
For a good: if the good purchased is manifestly not as described on our Website, fit for purpose and/or of satisfactory quality;
For a service: if the service ordered has not been performed with reasonable care and skill or has not been performed within a reasonable time.
If we have accepted your request for a return and/or refund in respect of a good, all the costs, charges and accessories incurred for such return and/or refund of the good shall be borne exclusively by you.
The liability of tuitionline.mu arising out or in connection with any act, omission, neglect or default of tuitionline.mu, its employees, agents or sub-contractors in connection with these Online Terms shall be strictly limited to the refund of the price of the digital contents, goods or services ordered and paid for in full.
Save and except in case of wilful misconduct or fraud, tuitionline.mu shall not be liable to you for any direct, indirect, consequential or economic loss of any kind whatsoever which you may suffer or incur by reason of any act, omission, neglect or default in connection with these Online Terms by tuitionline.mu, its employees, agents or sub-contractors.
mu shall not be liable in any manner for any damage or loss (whether direct, indirect or consequential), arising from any delay or default in the performance of any of tuitionline.mu’s obligations under these Online Terms where such delay or default arises as a result of any circumstance beyond the control of tuitionline.mu. Circumstance beyond our control includes but is not limited to any kind of computer or IT problem, malfunction, interruption or suspension of our Website, absence or non-availability for any reason whatsoever of any of tuitionline.mu’s personnel, staff or teacher, fire, storm, cyclone, non-availability or shortage of material or labour, failure of production equipment and any statute, rule byelaw, order, regulation, requisition made or issues by any Government department, local or other duly constituted authority.
These Online Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or about it or its subject matter or formation shall be governed by and construed under the law of Mauritius.
You and tuitionline.mu irrevocably agree to submit all disputes arising out or in connection with these Online Terms to the exclusive jurisdiction of the Courts of Mauritius.
If you have any questions about this Use Policy, please feel free to contact us as follows:
Box 264 GPO HDQT